# Real Results from Real Contractors

Every number here comes from actual deployments. We let the data speak.

## Case Study: VRF · Multifamily · Northeast U.S.

### Unlocking Immediate Revenue

How a Contractor Generated $50,000+ in Pull-Through Revenue Using Thalo's Real-Time Monitoring

- **Details:** 
  - 9 Commercial VRF Heat Pumps  
  - Class B, Affordable Multifamily Housing  
  - December heating failure  
  - Northeast U.S.

A New York affordable housing property faced widespread heating failures in December. Nine VRF heat pumps were failing and residents were without heat. Using Thalo's real-time monitoring, the contractor remotely diagnosed the situation — identifying 2 units with compressor failures and 7 critically undercharged — before setting foot on-site.

[Read the Full Case Study](/content/case-studies/unlocking-immediate-revenue/index.html)

- ~$10K+ Emergency repairs  
- ~$40K+ Follow-on work secured  
- ~$50K+ Total pull-through revenue

## Case Study: WSHPs · Office · Northeast U.S.

### Active Management of Perimeter WSHPs

How HVAC Copilot Uncovered Widespread Equipment Failures Across a 120K Sq Ft Commercial Office Portfolio

- **Details:** 
  - 2,000+ R-22 Water-Source Heat Pumps  
  - 120K sq ft Commercial Office  
  - Northeast U.S.

A commercial office with over 2,000 individually controlled water-source heat pumps had no building management system — just 40 comfort complaints and 20+ equipment failures per month. HVAC Copilot found that 100% of monitored equipment was running incompatible operating modes, 65% had refrigerant leaks, and 30% were short-cycling.

[Read the Full Case Study](/content/case-studies/active-management-perimeter-wshps/index.html)

- $145,000 Energy savings  
- $169,380 Parts + materials savings  
- $119,200 Equivalent labor savings

## Case Study: VRF · Financial Services · Northeast U.S.

### Improving Regional VRF Heat Pump Deployment

How HVAC Copilot is Helping a Financial Services Contractor Reduce Costs and Improve Technician Efficiency Across a Growing Regional Portfolio

- **Details:** 
  - 1,500 VRF Heat Pumps (+200–300/yr)  
  - Financial Services Office & Retail  
  - Northeast U.S.

A financial services contractor covering a 75-mile service area per technician struggled to diagnose equipment issues without costly on-site visits. HVAC Copilot found 40% of monitored units had low refrigerant charge and identified 20–40% efficiency improvements — including proactive alerts sent before a heat wave.

[Read the Full Case Study](/content/case-studies/improving-regional-vrf-deployment/index.html)

- $204,500 Projected annual savings  
- 950+ hrs Internal labor savings

## Field Performance Case Study: VRF · Residential · Colorado

### Refrigerant Undercharge Detection

30% Energy Waste Identified & Corrected via Continuous Monitoring

- **Details:** 
  - Mitsubishi MXZ-SM36NAMHZ  
  - Colorado Deployment  
  - February 2026

Thalo's continuous cellular monitoring detected anomalous power draw on a Mitsubishi VRF heat pump. Field inspection confirmed a 40% refrigerant undercharge — a fault that would have gone undetected indefinitely without telemetry. After correction: ~30% energy intensity reduction, ~480 kWh/month in savings, and 1.26 MT CO₂/yr avoided.

[Read the Full Case Study](/content/case-studies/vrf-undercharge-detection/index.html)

- 40% Refrigerant deficit detected  
- ~30% Energy intensity reduction  
- 1.26 MT CO₂/yr avoided

## The Method

### How Thalo Transforms Your Service Calls

#### Arrive with Answers and the Right Parts
Remote diagnostics shows power, compressor health, and temperature behavior before dispatch. No more blind first visits.

#### Quote with Confidence
Identify which issues are emergency vs. deferred maintenance. Quote the full scope of work with data backing every line item.

#### Prove the Fix
Show measurable performance improvements after service — compressor temperatures dropping, health scores rising. Data builds trust and justifies pricing.

## HVAC Intelligence

### Types of Issues We Detect

Sidekick's monitoring system flags two categories of equipment problems, allowing contractors to prioritize and dispatch appropriately.

#### Immediate Service Required

- **Critical Alerts**
  - Undercharge  
    - Refrigerant leak (overheating compressor)  
    - Refrigerant undercharged  
    - Refrigerant leak (increased energy consumption)  
    - Refrigerant leak (decreased efficiency)  
  - Heating/Cooling Fail  
    - System not providing heating  
    - System not providing cooling

#### Service Visit Recommended

- **Performance Flags**  
  - System Inefficiency  
    - Faulty operation (short cycling)  
    - Faulty operation (unstable voltage supply)  
    - Decreased efficiency (unstable voltage supply)  
    - Inefficient operating mode (cooling while no cooling demand)  
    - Inefficient operating mode (heating while no heating demand)

## Coming Soon

### More Customer Stories

We're documenting results from our growing customer base. Check back soon for more case studies, or [reach out](/content/contact/index.html) to learn about current customer outcomes.