How It Works — Thalo Labs
Know what's happening with your equipment before anyone else does.
Sidekick is a non-invasive cellular sensor that monitors your HVAC equipment around the clock. The moment it's live, your whole team and your customers get a clear, real-time picture of what's healthy, what to watch, and what needs attention now.
Equipment Status
| Status | Description |
|---|---|
| Good | Running as expected |
| Watch | Trending off baseline |
| Elevated | Schedule service soon |
| Action | Needs attention now |
Every view uses the same color system — from your full portfolio down to a single compressor.
Every location. Five seconds.
Log in and your full portfolio is right there. Every site, color-coded. No digging, no calls to figure out if something's wrong.
One red site tells you exactly where to focus before your customer calls you.
Site Overview
| Location | Units Monitored | Status |
|---|---|---|
| 10 East 38th Street | 12 units | Good |
| 141 Flushing Ave | 8 units | Watch |
| 90 Columbus Dr | 5 units | Elevated |
| 340 W 11th Street | 6 units | Action Needed |
Thalo — Map
Inside a Location
Every unit. Metrics that matter.
Drill into any location and you get a full equipment view across the site. Key metrics for every unit, updated continuously. If a compressor hasn't run when it should have, you'll see that too.
| Unit | Compressor Outlet | Compressor Inlet | ΔT Across Compressor | Power per Cycle | Cycle Duration |
|---|---|---|---|---|---|
| RTU-1 — Roof West | 152.3°F | 54.1°F | +98.2° | 5,810 W | 6m |
| HP-3 — Floor 4 | 137.8°F | 53.3°F | +75.9° | 5,894 W | 10m |
| VRF-2 — Zone B | 139.8°F | 57.1°F | +79.0° | 2,576 W | 12m |
| HP-5 — Lobby | 141.2°F | 55.8°F | +76.9° | 2,786 W | 9m |
| AHU-1 — Basement | Compressor last active 5 days ago |
Live data, right now. And exactly where to look.
Go deeper into any unit and you get everything Sidekick is seeing in real time. Click any category to see the actual data and trends: discharge temp, suction temp, power draw, cycle length, and more.
Health Metrics
- Overall health
- Compressor
- Refrigerant
- Filter
- Electrical
- Operational
Thalo — Overall Health
- Health scores and identifiers for equipment health
Who Uses Sidekick
Service Manager and Dispatcher
Your morning dashboard.
- Overview page: all locations at a glance
- Equipment Stats: key metrics across the whole site
- Share asset health directly with your tech or building owner
Field Technician
Everything before you open the unit.
- QR code access: instant asset health on your phone
- Live discharge temp, suction temp, and power readings
- Alert detail: what was flagged and when
- Site visit log: document your work on site
Building Owner and Property Manager
Visibility you've never had before.
- Portfolio overview: all your equipment at a glance
- Before/after reports: proof of work, every time
- No HVAC expertise required
Your first 30 days with Thalo.
Sidekick calibrates to your equipment because no two buildings are the same. Here's what you'll see from onboarding through your first month live.
Before Day 0
Onboarding: you're ready before Sidekick ships.
Day 0
You're live: first location on the map.
Day 3
First health check: your baseline, in your inbox.
Day 7 or sooner
First flag: this is the moment.
Day 14
Baseline locked in: now you know what normal looks like.
Day 30
First report: something you can actually show someone.
Compatible Equipment
Sidekick installs on most refrigerant-based systems with a compressor: from 0.5 to 75 tons. If it has a compressor and a refrigerant circuit, Sidekick can monitor it.
Works with:
- Rooftop Units
- VRF / VRV Systems
- Split Systems
- PTAC / PTHP
Not compatible with heating-only equipment (furnaces, boilers) or commercial refrigeration systems.
FAQ
What issues does Sidekick detect?
Sidekick helps catch HVAC problems before they become expensive failures. That includes refrigerant undercharge, compressor overheating, short cycling, abnormal runtime behavior, and systems wasting energy or struggling to keep up.
What's the difference between Sidekick Pro and Sidekick Max?
Sidekick Pro is designed for core equipment health monitoring on most single-compressor heat pumps and air conditioners. Sidekick Max builds on that with expanded sensing and diagnostics for larger or more complex systems, including multi-compressor equipment and filter pressure monitoring.
Do you have case studies?
Yes. Our case studies walk through real customer outcomes — issues found, work generated, and what the before/after data looked like.